Terms of Service

1. Acceptance of Terms

By accessing, registering on, or using any part of the DnDHive platform (the “Service”), operated by DnDHive Ltd (“Company”, “we”, “us”, or “our”), you (“User”, “you”, or “your”) unconditionally agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms applicable to specific features or services. If you do not agree with any part of these Terms, you must immediately cease use of the Service. Your continued use of the Service constitutes your ongoing acceptance of any modifications to these Terms.

2. Description of Services

DnDHive provides AI-powered informational visa eligibility assessments, curated immigration guidance content, consultant matching services, and end-to-end visa processing assistance. Specific services include:

• AI Assessment: An adaptive questionnaire that generates a probabilistic visa approval score based on the information you provide.
• Detailed Reports: AI-generated reports providing personalised guidance, document checklists, and preparation timelines.
• Consultant Consultations: One-to-one sessions with third-party certified immigration consultants.
• Visa Processing Services: Engagement of our team to assist in preparing and submitting visa applications on your behalf.

3. Informational Nature — Not Legal Advice

3.1 All content, assessments, scores, reports, and communications provided by DnDHive are for informational purposes only. They do not constitute, and shall not be construed as, legal advice, immigration advice, or any form of professional advice regulated by any legal or professional body.

3.2 DnDHive is not a law firm, solicitor, or immigration law practitioner. No attorney-client relationship, solicitor-client relationship, or equivalent professional relationship is formed by your use of the Service.

3.3 For matters requiring legal advice, you are strongly advised to consult a qualified and regulated immigration solicitor or barrister in the relevant jurisdiction.

4. No Guarantee of Visa Approval

4.1 CRITICAL DISCLAIMER: DnDHive makes absolutely no representation, warranty, or guarantee — express or implied — that use of the Service will result in the approval of any visa, entry clearance, leave to remain, residence permit, or any other immigration decision.

4.2 Visa decisions are made exclusively by the relevant government authority (embassy, consulate, immigration department, or border agency) of the destination country. Such decisions are discretionary and may be influenced by factors outside our knowledge or control, including but not limited to: changes in immigration policy, undisclosed information, political considerations, and officer discretion.

4.3 Our AI-generated probability scores are statistical estimates based on the information you provide and general immigration trends. They are not predictions, and a high score does not guarantee approval. A low score does not preclude approval.

4.4 You acknowledge and agree that any visa refusal, delay, additional conditions, or unfavourable immigration decision arising from or in connection with use of our Service shall not give rise to any claim, liability, or right of action against DnDHive.

5. Accuracy of User-Provided Information

5.1 The accuracy and completeness of your AI assessment score and all reports generated by our Service are entirely dependent on the accuracy and completeness of the information you provide. You represent and warrant that all information submitted is true, accurate, current, and complete to the best of your knowledge.

5.2 You acknowledge that submitting false, misleading, or incomplete information may result in an inaccurate assessment and, if used to prepare an application, may constitute fraud in your visa application — a matter for which DnDHive bears no responsibility and from which DnDHive is expressly indemnified.

5.3 DnDHive shall not be liable for any inaccuracies in assessments, reports, or guidance arising from inaccurate or incomplete information provided by you.

6. Payment Terms and Refund Policy

6.1 Certain features of the Service are offered on a paid basis (“Paid Services”). All prices are stated in US Dollars (USD) and are exclusive of any applicable taxes unless otherwise stated. You are responsible for all taxes applicable in your jurisdiction.

6.2 Payments are processed by our third-party payment processor (Stripe). By providing payment details, you authorise us to charge the applicable fees.

6.3 Refund Policy — Detailed Reports: Once a Detailed Report has been generated and made accessible to you, it is a bespoke digital product and is non-refundable. If a report cannot be generated due to a technical error attributable to us, a full refund will be issued.

6.4 Refund Policy — Consultations: Consultation fees are non-refundable once the consultation session has commenced. Cancellations made more than 24 hours before the scheduled session will receive a full refund. Cancellations within 24 hours of the session will be charged in full.

6.5 Refund Policy — Visa Processing Services: Refund entitlement for visa processing services is governed by the Service Contract you execute at the point of engagement. As a general principle, fees paid for work already undertaken are non-refundable. Government fees, third-party disbursements, and translation costs are non-refundable in all circumstances.

7. Consultant Services — Third-Party Relationships

7.1 Consultants made available through our platform are independent professionals and are not employees, agents, or partners of DnDHive. DnDHive acts as an introducer and platform facilitator only.

7.2 DnDHive does not warrant the accuracy, completeness, or fitness for purpose of advice provided by consultants. Any reliance you place on consultant advice is at your own risk.

7.3 DnDHive shall not be liable for any act, omission, negligence, or misconduct of any consultant.

8. Limitation of Liability

8.1 EXCLUSION OF WARRANTIES: The Service is provided on an “AS IS” and “AS AVAILABLE” basis without any warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

8.2 CAP ON LIABILITY: To the maximum extent permitted by applicable law, DnDHive's total cumulative liability to you arising out of or related to your use of the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of: (a) the total amount paid by you to DnDHive in the twelve (12) months preceding the event giving rise to the claim; or (b) £100 (one hundred pounds sterling).

8.3 EXCLUSION OF CONSEQUENTIAL LOSSES: In no event shall DnDHive be liable for any: indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, business, data, or goodwill; cost of substitute services; visa refusal fees or government charges; travel, accommodation, or relocation costs; loss of employment opportunity; or any other pecuniary or non-pecuniary loss, even if DnDHive has been advised of the possibility of such damages.

8.4 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

9. Indemnification

You shall indemnify, defend, and hold harmless DnDHive, its officers, directors, employees, affiliates, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgements, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to: (a) your use of or reliance on the Service; (b) any information you provide to or through the Service; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) any claim by a third party arising from your conduct.

10. Intellectual Property

10.1 All content, features, functionality, and technology on the Service — including but not limited to AI models, algorithms, text, graphics, reports, and software — are owned by DnDHive or its licensors and are protected by copyright, trademark, and other intellectual property laws.

10.2 Reports generated for you are licensed to you for personal, non-commercial use only. You may not reproduce, distribute, sell, or create derivative works from any report without our express written permission.

11. Prohibited Conduct

You agree not to: use the Service for any unlawful purpose; submit false or fraudulent information; resell, redistribute, or commercially exploit any content; attempt to reverse-engineer our AI systems; use automated tools to scrape or extract data; interfere with the security or integrity of the Service; or use the Service to submit visa applications containing fraudulent information.

12. Dispute Resolution and Governing Law

12.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

12.2 Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@dndhive.com. We will endeavour to respond within 30 days.

12.3 Subject to Clause 12.2, each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or in connection with these Terms.

12.4 Waiver of Class Action: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if we believe you have violated these Terms. Upon termination, all rights granted to you under these Terms immediately cease. Provisions that by their nature should survive termination shall survive.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the “Last updated” date and, where appropriate, by email notification. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed. The remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any Service Contract executed by you, constitute the entire agreement between you and DnDHive with respect to the Service and supersede all prior agreements and understandings.

17. Contact

For questions regarding these Terms, contact us at: legal@dndhive.com